Privacy Policy

Effective Date: June 3, 2024
Book Cruise Vacations is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you book and use our cruise services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We collect personal information you voluntarily provide to us when you visit our Sites, inquire about or use our products and services.

  • Profile Information: Includes name, address, gender, birth date, email address, telephone number, special occasion dates, vacation and dietary preferences, passport information, and emergency contact details. We may also collect health and sensitive personal information with your explicit consent.
  • Online Activities: You may provide personal information through various online services such as My Profile, sign in/Register, Online Check-in, Book Now, Shore Excursions, Fun Activities, and Contact Us.
  • Purchases: When you make purchases through our Sites or on board, we collect contact information, credit card details, and purchase history.
  • Mobile Applications: Users are required to provide identity information for certain features of our mobile application.
  • CCTV: We operate CCTV cameras on board our ships for safety and security purposes.

How We Use the Collected Information

We use the information we collect for the following purposes:

  • Customer Service: To provide better customer service, improve and tailor our services to meet your needs and preferences (such as wheelchair or dietary preferences), and to contact you about special promotions and new products.
  • Fulfilment of Services: To enter into and fulfil our agreements with you, provide the products, services, or membership benefits you request, and comply with legal obligations.
  • Transactions and Security: To process your credit card and passport information for purchases, to facilitate transactions and boarding procedures, and to resolve disputes.
  • Communication: To communicate with you, respond to your queries, and send you information about our services, news, updates, promotions, and exclusive benefits.
  • Healthcare and Incident Support: To assist you with healthcare needs, manage claims related to incidents, and support our risk management policies.
  • CCTV Images: For safety and security purposes, to ensure the safety of our ships and passengers. CCTV images are used internally for identification and investigation of safety or security matters.

Information We Collect or Store Automatically

When you visit our Sites, receive emails from us, or interact with us in other ways, we automatically collect certain types of usage information. This helps us understand how our Sites are used and improves your experience. We use technologies like cookies, clear gifs or beacons, device recognition technologies, and similar tracking technologies for this purpose.

If you access our Sites through a mobile device, we may collect and store unique identification numbers associated with your device or our mobile application. This may include UDID, Unique ID for Advertisers (IDFA), Google Ad ID, or Windows Advertising ID. We also collect information such as your mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your device settings, your geographical location data, including GPS coordinates.

How do we use the information we collect or store automatically?

We use the data and personal information collected automatically for several purposes. This includes storing information to streamline user experience and diagnose technology issues, providing personalized ads and identifying users across devices, and analysing website traffic, usage patterns, and demographics to enhance our services. The information may be stored on servers in USA or other jurisdictions. We do not respond to Do Not Track signals. You can manage cookies in your browser settings, but this may impact your experience. We adhere to data retention laws to ensure personal information is not kept longer than necessary.

Information We Receive from Third Parties including social networking sites

When you interact with our Sites through social media platforms like Facebook, Twitter, Pinterest, Instagram, or others, we may receive information from these networks, such as your profile information, profile picture, profile name, user ID, country, and any other information you allow the social network to share. The data we receive depends on your privacy settings with the social network or third party. We do not post information about you on third-party social media sites without your consent. Please review and adjust your privacy settings on these websites and services before linking them to our site.

Additionally, we may collect information about you from other third parties, such as tour operators, data aggregators, and business partners. We may also gather publicly available information. This information helps us understand our customers' demographics, connect with you on social networks, and enhance our Sites, Services, and overall customer experience.

Email Promotions

You can subscribe to our email promotions by registering on our Sites. By registering, you agree to receive promotional emails from Book Cruise Vacations. Our emails may include tracking tools like clear gifs and unique hyperlinks to monitor your engagement. You can unsubscribe or update your email address at any time by following the instructions provided in each email.

Promotions, Contests, and Advertising Campaigns

Occasionally, we offer promotions, contests, or other advertising campaigns ("Promotions") on our Sites or partner sites. If you choose to participate, we may collect information such as your name, address, age, telephone number, and email address. Additional optional information may also be requested. We use this information to conduct the Promotion and for other purposes outlined in our Privacy Policy. Promotions may be sponsored by Book Cruise Vacations alone, with another sponsor, or by a third party. Information you provide may be shared with sponsors or third parties as described in our Privacy Policy. Sponsors or third parties may provide us with Promotion entrant information for marketing purposes. Participants must be over 18 years of age or as otherwise provided in the official rules for each Promotion. Participation in a Promotion is subject to the official rules posted on the relevant Site or other specified locations.

Child Privacy

We process personal information about children to provide products and services when they are our guests on our ship(s), but do not seek to collect personal information about children for any other purpose The Sites are not targeted at, nor do we knowingly collect personal information from, children under the age of 18 years. If we have reason to believe that information is being provided by a person under the age of 18 years, we will not collect the information.

Photographers and Video Recordings On Board

On-board photographers and camera crew capture images and films for purchase or promotional use. They will try to avoid filming or photographing you if you inform them otherwise. Your inclusion in photographs or recordings is presumed unless you notify us.

Some on-board services and activities are provided by third parties. We may share sufficient personal information with these partners to facilitate seamless service, including charging purchases to passengers' on-board accounts. These companies have their own privacy policies.

Shipboard casinos, operated by Book Cruise Vacations or third parties, may transfer your personal information to other jurisdictions for service monitoring, quality improvement, and fraud prevention.

Disclosing Information to Third Parties

We share your information with affiliated companies and third parties to perform various activities on our behalf, including printing, payment processing, and customer service. These contractors have access to necessary personal information but may not use it for other purposes.

If you make a booking, we may share your personal information with airlines, hotels, and other travel suppliers, as well as with travel agents, security agencies, and credit card companies. We cooperate with government and law enforcement

We disclose Profile Information and other personal data to third parties as required by law, to complete transactions, or with your consent. We may also anonymize data for promotional purposes. Promotions linked from our Sites may lead to other sites with their own privacy policies; please review them.

Personal information may be shared with governmental and law enforcement agencies for security, immigration, and crime prevention purposes during and after your cruise.

Online Advertising

We may share your site usage information with third-party advertising networks and partners to display relevant ads across devices and platforms. This data is often collected through cookies or similar tracking technologies.

Security Procedures to Protect Information

Security of personal information is extremely important to us. Book Cruise Vacations employs physical, administrative and technical security measures designed to prevent unauthorized access to your personal information collected on and used by Book Cruise Vacations at our Sites and when providing our Services. However, it made clear that data transmission over the internet is never 100% secure.

Book Cruise Vacations cannot guarantee the security of any information you transmit to us or from our Sites, and therefore you use our Sites at your own risk.

Inapplicability of Privacy Policies of any Linked Sites or Other third parties

Book Cruise Vacations Sites may contain links to other sites such as our affiliates and third parties. This Privacy Policy only addresses Book Cruise Vacations use and disclosure of your information collected on Sites displaying this Privacy Policy. While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of our affiliates or any other third parties or the content of linked sites, although we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites.

Changes to this Privacy Policy

We reserve our right to amend, alter, modify, add, vary this Privacy Policy at any time in future without express notice. The use of your information is subject to the prevailing Privacy Policy and Terms of Use in effect at the time of use. The provisions contained in this Privacy Policy supersede all previous notices or policies regarding our privacy practices with respect to our Sites. We strongly encourage and recommend you visit our Sites frequently to be aware of the prevailing Privacy Policy. Our Privacy Policy is also subject to any change or introduction of new or amendment to the existing USA Laws.