Refund Policy

Introduction:

At Book Cruise Vacations, we understand that plans can change. Our goal is to offer a fair and transparent refund policy for our valued customers. Please review the following details regarding our cruise refund policy.

1. Standard Cancellation Policy:

1.1 Cancellation by Customer

Sailings 5 Days or Less
Final Payment Due: 75 days prior to departure

Days Prior to Cruise or Land Package Departure	Cancellation Fee
75 days or more	No charge (except for Non-refundable Deposit amounts)
45 to 74 days	25% of Total Charges
29 to 44 days	50% of Total Charges
Within 28 days	100% of Total Charges

Sailings 6 to 24 Days (Including World Cruise Segments)
Final Payment Due: 90 days prior to departure

Days Prior to Cruise or Land Package Departure	Cancellation Fee
90 days or more	No charge (except for Non-refundable Deposit amounts)
57 to 89 days	25% of Total Charges
29 to 56 days	50% of Total Charges
Within 28 Days	100% of Total Charges

Sailings 25 Days or More (Including Full World Cruise & World Cruise Segments)
Final Payment Due: 120 days prior to departure

Days Prior to Cruise or Land Package Departure	Cancellation Fee
120 days or more	No charge (except for Non-refundable Deposit amounts)
90 to 119 days	25% of Total Charges
64 to 89 days	50% of Total Charges
43 to 63 days	75% of Total Charges
42 days or less	100% of Total Charges

Items: Cruise, Cruise tour, Cruise Plus Package, pre-purchased gift(s)/special services. ^For those passengers booking a reduced deposit promotion, the initial cancellation fee amount will not exceed the deposit required/paid. ^Holiday Departure is the earlier of the cruise, cruise tour, or hotel package start date.

1.2 Cancellation by Cruise line

In the unlikely event that the cruise line must cancel a cruise, customers will receive a full refund of all amounts paid. This refund will cover the entire cost of the cruise, including any deposits, fees, and additional charges that were paid. The refund will be processed automatically, and customers do not need to take any action to receive their refund.
Please note, this policy ensures that all amounts paid will be returned to the customer in the event of a cancellation initiated by the cruise line. Any alternative solutions provided by the cruise line will be communicated to the customer accordingly.

2. Travel Restrictions and Force Majeure:

If travel restrictions or force majeure events (such as natural disasters, pandemics, or government-imposed travel bans) prevent the cruise from taking place, the cruise line will offer the following options, subject to availability:

Full refund of the cruise fare.
Option to reschedule the cruise to a later date without any additional fees.

Please note, any additional options provided by the cruise line in such circumstances will be handled on a case-by-case basis, depending on the specific policies and availability determined by the cruise line. Further assistance will be provided accordingly.

3. Refund Process:

3.1 Requesting a Refund

To request a refund, customers must contact our customer service team by phone or email. The request must include the booking number, passenger names, and reason for cancellation.

3.2 Processing Time

Refunds will be processed within 14-21 business days of receiving the cancellation request. Refunds will be issued to the original method of payment.

4. Non-Refundable Items:

The following items are non-refundable under any circumstances:

Travel insurance premiums.
Additional services such as shore excursions, spa treatments, and special dining packages.

5. Transfer of Booking:

Customers may transfer their booking to another person up to 45 days before the departure date without incurring any additional charges. The new passenger must meet all the requirements of the cruise, including any age restrictions or health protocols.

6. Changes to the Refund Policy:

Book Cruise Vacations reserves the right to amend this refund policy at any time. Any changes will be communicated to customers in a timely manner and will apply to bookings made after the effective date of the changes.

For any questions or concerns regarding our refund policy, please contact our customer service team. We are here to assist you and ensure you have a pleasant experience with Book Cruise Vacations.